Saurabh Saran has more than 19 years of  experience in insurance industry and has held senior management positions in insurance companies across India and Middle East.

For the last couple of years he has been intensely involved with integrating "quality" into insurance operations and has developed a Quality Model for the insurance industry. This model can help any insurance company in assessing the level of business excellence achieved. He has spearheaded the quality drive of a large insurance company in Middle East that is now reckoned as the torchbearer of "quality" in the insurance industry in Middle East.

His expertise is on issues related to customer service processes, risk management, business process re-engineering, organizational development, establishment of call centers, relationship management, change management, strategy development, performance & process management, total quality management and six sigma in the context of the insurance industry.

He has been the Team Leader and Assessor for the Dubai Quality Award - a business excellence award instituted by the Government of Dubai, UAE, for four years. He has conducted assessments and analysis of some big financial sector & manufacturing sector organizations against international business excellence model criteria. He is a trained Lead Assessor for certification against ISO 9001:2000 standards and has been closely involved in leading the deployment of six sigma methodology.

His special skills lie in leveraging the advantages offered by "quality" and integrating them into insurance business operation. Saurabh is also a trainer for all levels of management and makes learning participatory and effective. He is a post - graduate in Business Administration, a Fellow of the Insurance Institute of India and is also a member of Chartered Insurance Institute of UK.