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Articles by Saurabh Saran

  Six Sigma Performance - how much is enough ?

  Are you measuring the right indices the right way?

  Are insurance companies really customer oriented ?

  Putting soul into customer service

  Six Sigma - leading the way

  Stop satisfying, start delighting your customers

  Successful Corporate Leadership

  Beating competition with differentiation

  The Press Button Syndrome

  Customer Complaints... a neglected opportunity !!!

  Quality.... why we need it?

  Employees are "Ideas Goldmine"

  Advantage….Quality Initiatives

  Quality …How to get started

  Customer loyalty - Doorway to success

  Leaders - Strategist to Visionary

  Six Sigma - the quality improvement tool

  The real challenge is Implementation